1. Contact routes
- Product support, setup help, billing questions, and deletion requests: Creator Twin Discord
- Security and vulnerability reports: Creator Twin Discord
2. What to include in a support request
- Your Fanvue handle or creator UUID.
- The affected feature or screen.
- The time the issue occurred and your timezone.
- Screenshots, screen recordings, or exact error text where available.
- Whether the issue blocks posting, messaging, billing, or login.
3. Onboarding and setup help
Support can help creators with:
- Connecting Fanvue through the official OAuth flow.
- Understanding required scopes and feature availability.
- Vault, scheduling, caption generation, and dashboard setup.
- Account recovery, deletion requests, and plan questions.
4. Response targets
- General support: within 2 business days.
- Critical production issues: prioritized as soon as they are triaged.
- Security issues: acknowledged through the security channel as quickly as possible.
5. Deletion requests
Creators can request deletion from account settings or through Creator Twin Discord. To protect account security, we may ask for enough information to verify the request before making irreversible changes.
6. Service status and bug reports
If you are reporting a bug, include steps to reproduce it and whether the issue is consistent or intermittent. For urgent operational failures, mark the message as time-sensitive and include the affected creator account.